Job Description

Overview Be among the first 25 applicants. As the largest jewellery brand in the world, Pandora empowers people to express themselves through our products. At Pandora you can craft far more than just an incredible career, with original thinking that can turn into positive impact in a heartbeat. About the Team: Our Divisional Sales Manager (DSM) is responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi-brand accounts, and shop-in-shop locations, and owned & operated (O&O) concept stores. You will manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores. You will be responsible for achieving a sell-in and sell-out budget in every door, and own the success of your region, while ensuring that the customer experience is flawless and consistent every visit. You will have the opportunity to build and develop a high-performing team through recruitment, retention, training and development of individuals. Responsibilities Deliver sales performance against forecast and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region Identify trends, wins and opportunities to develop business plans and sales strategies that drive revenue growth and profitability Partner with Divisional Sales Director to set sales and KPI goals for the owned channels within the region Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region and communicate with owners Review store financial reports, analyze KPIs (sales, traffic, etc.) for trends, opportunities, and deficiencies and coach as appropriate Coach and support Store Managers, account owners and franchise owners on talent management, inventory management, brand standards and operational standards Drive service excellence in store with a focus on delivering a world-class customer experience Ensure compliance in key operating issues (audits, loss prevention, policy, procedures); train Store Managers on methods to ensure compliance, improve productivity and reduce shrink Prepare and conduct performance appraisals for O&O Store Managers; recognize gaps and coach accordingly Proactively recruit, develop and retain Store Managers and store leadership as needed Lead the rollout of company initiatives and product launches with ongoing coaching to ensure success Determine optimum use of payroll and resources to maximize store contribution and financial results for O&O stores Analyze and optimize sell-in and sell-out performance of multibrand and franchise stores Monitor and manage inventory levels at each wholesale/franchise account to optimize sell-in and sell-out Prospect for new multibrand opportunities for regional growth Optimize multibrand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts Monitor and respond to customer experience surveys for owned and franchise stores Travel within the region to maintain strong field presence and gain firsthand understanding of the business Develop and foster relationships with wholesale retailers and key accounts Build cross-functional relationships to gain support for field needs as stores grow Control expenses within the region to meet budget guidelines Maintain accurate regional reporting on performance and forecast sales Define and role model target behaviors for the sales organization in collaboration with the leadership team Qualifications Bachelor’s degree in Business, Marketing or related field or equivalent experience 8+ years of multi-store leadership experience Retail and wholesale experience Willingness to relocate to the division Proven ability to coach and develop talent; value-based leadership Entrepreneurial and strategic thinker with planning and execution capabilities Self-motivated and goal-driven; track record of increasing sales and store profitability Strong relationship-building and stakeholder influence skills Excellent communication and interpersonal skills across diverse audiences Solution-oriented with the ability to overcome challenges Strong understanding of inventory management to maximize business potential Comfortable with ambiguity and working in evolving environments Strong business acumen and analytical capabilities Experience with KPI-driven performance and change management Ability to adapt to changing priorities and lead change initiatives Thrives in a fast-paced, complex organization Strong negotiation skills Travel & Location Travel up to 80% based on geography. This position is based in Puerto Rico. Salary & Benefits Salary Range: 91k to 110k Our Benefits: We offer a robust compensation package including base and bonus; a 401K plan; Medical, Dental, Vision; disability; life and AD&D; anniversary gifts and product discounts; learning and development programs and more. About Pandora Pandora designs, manufactures, and markets hand-finished jewellery. Pandora is headquartered in Copenhagen, Denmark, employs 27,000 people, and operates globally with a commitment to sustainability. Pandora’s recruitment procedures are designed to be transparent and fair for all candidates. #J-18808-Ljbffr Pandora

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