Support Specialist (Weekend Shift) Job at Replit, San Mateo, CA

ZG9ISkxlQ3ArMlJnUXhXTE1zbDE3U0NyaGc9PQ==
  • Replit
  • San Mateo, CA

Job Description

Support Specialist

Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browserno setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders.

As a Support Specialist you are at the forefront of helping those developers create. On a given day you'll help folks with all sorts of things ranging from billing and account questions to general Replit usage questions. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team.

You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.

In This Role You Will
  • Work directly with Replit customers via support tickets to solve account, billing, and product issues
  • Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
  • Directly contribute to the Support Knowledge Base
  • Look for, lead, and ship improvements to how the support team operates
  • Help on-board new members of the support team
  • Work a weekend shift with the expectation that this will be your standard schedule for the foreseeable future
Required Skills and Experience:
  • 3+ years of customer support experience
  • Experience with support platforms (Zendesk), payment systems (Stripe), and ticketing workflows
  • Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics.
  • Excellent communication skills with initiative to ask questions when encountered with the unknown.
Nice To Have:
  • Experience in programming
  • Experience with AI tools (Claude, ChatGPT, etc.)
  • Experience with Replit
  • Background in B2B SaaS customer success or support
Tools + Tech Stack For This Role:
  • Zendesk
  • Stripe
  • Slack
  • Orb
This Role May Not Be A Fit If:
  • You prefer predetermined static processes
  • You need all information laid out
  • You struggle with demanding users
  • You are uncomfortable speaking up for users

Full-Time Employee Benefits Include:

  • Competitive Salary & Equity
  • 401(k) Program
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Paid Parental, Medical, Caregiver Leave
  • Commuter Benefits
  • Monthly Wellness Stipend
  • Autonomous Work Environment
  • In Office Set-Up Reimbursement
  • Flexible Time Off (FTO) + Holidays
  • Quarterly Team Gatherings
  • In Office Amenities

Want to learn more about what we are up to?

  • Meet the Replit Agent
  • Replit: Make an app for that
  • Replit Blog
  • Amjad TED Talk

Interviewing + Culture at Replit

  • Operating Principles
  • Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. *This role specifically will be hybrid on Monday and Friday with a Friday - Tuesday schedule.

Job Tags

Full time, Temporary work, Work at office, Worldwide, Monday to Friday, Flexible hours, Shift work, Weekend work,

Similar Jobs

Staffing Specifix

Office Assistant Receptionist Job at Staffing Specifix

Job Description Job Description We are looking for an "Office Support" associate for our privately owned company located in Beautiful Doral, FL. This is a full-time position, Monday through Friday, 8:30 am - 5:30 pm. Job functions: Answer incoming calls - send...

Paschall Truck Lines

3+ Months Exp. CDL-A Driver - Home Weekly - Earn Up to 60 CPM Job at Paschall Truck Lines

 ...Weekends - Earn Up to 64 CPM Ask Us About Our Veteran Appreciation Pay! Top Pay & Benefits: ~ Earn up to 64 CPM: 60 CPM base + 4 CPM...  ...Consistent take-home pay week to week Current model trucks High percentage of drop & hook freight Paid vacation Route... 

Springhill Suites Wauwatosa, 10411 W Watertown Plank Rd,

Breakfast Attendant Job at Springhill Suites Wauwatosa, 10411 W Watertown Plank Rd,

 ...Job Description Breakfast Attendant "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Work Location...  ...-time Pay: $16- $18 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Breakfast... 

HR Pundits

SAP FI Lead SAP FICO Job at HR Pundits

 ...About the Job You will be aligned with our long-standing client in the SAP FI Lead SAP FICO. The candidate should be aware of the latest trends in this industry as are applicable from a domain and technological perspective Title: SAP FI Lead SAP FICO Location... 

Texas Nursing Services

Registered Nurse Trauma OR Job at Texas Nursing Services

 ...range for 17+ years)~ Sign-On Bonus: Case by case basis Job Description We are seeking an experienced Registered Nurse Trauma OR to provide high-quality, patient-centered care in a Level I Adult and Pediatric Trauma Center . This role requires strong...