Job Description
AM/PM Service® is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit:
What We Offer
We are currently looking for a full-time Software Helpdesk Support Agent to join our team, starting immediately. If you have knowledge on NCR StorePoint POS Software, this is an asset.
Position Summary
The C-Store POS Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation
Main Responsibilities
· Provide superior customer service and professional phone etiquette
· Provide swift problem identification and resolution
· Support multiple software solutions
· Provide diligent customer follow up
· Troubleshoot a variety of systems over the phone via remote desktop application
· Provide quality assurance through hardware staging activities
· Execute any and all duties pertaining to sales related activities
· Provide training of POS software remotely and on-site (as requested)
Qualifications
· Minimum of 2 years customer service experience
· Minimum of 2 years tech support experience
· Working knowledge of networking and mobile devices
· Excellent command of English, both verbal and written
· Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality
· Ability to learn and understand proprietary POS software systems quickly
· Ability to work effectively independently and in a team environment
· Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience
· Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset
· Knowledge of support payment devices is an asset
· Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset
· Windows OS, SQL certification or equivalent experience is an asset
Company Description
AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.
AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.
...with ENT & Allergy SpecialistsAre you a Registered or Certified Medical Assistant, or a Licensed Practical Nurse, looking to take the next step... ...our four office locations to assist the physician with clinic operations and patient care. We are looking for someone who is...
...thinking talent to join our organization to support the fast-growing HVAC business in North America. JCI is committed to the health... ...or willing to join the United Association of Journeymen and Apprentices of the Plumbing and Pipe Fitting Industry of the United States...
...of Class A CDL experience required This lane is not suitable for students, recent graduates, or trainees. Lane Details: High-paying (hourly plus overtime after 40-hours), home weekly position with a dedicated customer is now hiring Hand unload the trailer using...
...dynamic team dedicated to excellence and innovation? We are on the lookout for a passionate and driven individual to join us as a Carpet Cleaning Technician . Why Join Us? At Hydradry Inc, we don't just clean carpets we restore homes and businesses to their former...
...Job Description Job Description Non-Profit company, located within the Southern New Jersey area is looking to hire a Senior Staff Accountant with proven fixed assets expertise. As the Senior Staff Accountant, you will perform account reconciliations, assist with the...