Job Description

RICBT, part of Optum Behavioral Care, is a mental health practice based in Rhode Island and operating in New Haven, CT. We are passionate about helping patients to overcome all sorts of problems they might be having in their lives including emotional, behavioral, mental or cognitive problems. East Providence also offers neuropsychological assessments and evaluations for adults and children.

As an Associate Patient Care Coordinator with RICBT, you will be responsible for providing support to patients and the clinical staff. The Associate Patient Care Coordinator will greet and support the check in and check out for patients, register new patients, prepare paperwork and review for accuracy, verify completion of consents and insurance eligibility, process payments for in-person appointments, handle existing patient communications, manage internal referrals and ensure work locations are presentable and welcoming.

Location: 400 Massasoit Ave. East Providence, RI 02914. May be asked to travel to another nearby clinic for training.

Schedule: Monday-Friday, 8am-5pm EST

Primary Responsibilities:

• Provide reception and clerical support in the clinics front office
• Ensure all locations are welcoming and adhere to brand guidelines
• Assist patients with the check in and check out process
• Review each patients chart prior to appointment and ensure consents and insurance verification are complete
• Collect and upload insurance cards and identification
• Assist with onboarding new patients, help patients access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
• Answer incoming calls and return voicemails timely, respond to patient questions and triage incoming requests to appropriate departments
• Assist in updating and/or schedule existing patient appointments and internal referrals with providers
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missedappointments fees
• Ensure patient inquiries are addressed quickly, including resolving patient insuranceeligibility issues
• Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps
• Secure patient information and maintain patient confidentiality

What are the reasons to consider working for UnitedHealth Group? Put it all together competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program

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