Job Description
Salary: $20.70 - $26.42 Hourly
Location : Champaign, IL
Job Type: Part-time 20 hour position
Job Number: 00186 - 11.2025
Department: Access Services
Opening Date: 11/19/2025
Description Under the supervision of the Access Services Manager, assists customers with checking out library materials and registering for library cards. Provides prompt and friendly service to customers of all ages at the Check-out Desk, assisting them with a variety of tasks relating to their use of library materials. Answers questions and solves problems for library customers in a friendly and efficient way. Assists with check-in, materials handling, and other tasks necessary to maintain efficiently the constant heavy flow of items through the department.
Schedule is as follows:
- Sundays 12-6
- Mondays 5-9
- Wednesdays 9-3
- Thursdays 9-1
Open until filled, with first review of applicants on December 8, 2025.
Examples of Duties - Utilizes the integrated library system effectively and efficiently
- Issues and updates library cards in-person and online
- Monitors the operation of the automated materials handling equipment
- Monitors the operation of and assists customers with self-check computers
- Assist customers by telephone, email, and curbside
- Checks in and inspects library materials
- Collects fees, when applicable
- Promotes library programs with customers
- Greets customers and answers questions
- Assists with shelving and pulls items requested by customers as needed
- Maintains a clean and organized workspace
- Assists with training of staff and volunteers
- Participates in departmental and library-wide training and activities, including technology and safety training
- Provides excellent internal and external customer service
- Other duties as assigned
Requirements - Ability to learn and perform routine library functions and procedures accurately and efficiently
- Ability to learn and use the integrated library system
- Ability to learn operation of and troubleshoot automated materials handling equipment
- Ability to operate a cash register and apply money collecting procedures
- Ability to issue guidance and ensure compliance with the Library's Rules of Conduct and policies
- Strong commitment to public service
- Positive attitude and strong work ethic
- Ability to work with library customers and staff in a friendly and efficient manner
- Excellent oral and written communication skills
- Proficiency in workplace productivity software, including skills in Microsoft Office Suite
- Ability to maintain reliable attendance and regular schedule
- Ability to maintain a varied schedule, including day, evening, and weekend rotations
- Good vision and hearing to effectively engage with customers
- Manual dexterity to operate computer and telephone equipment
- Physical ability to regularly lift library materials weighing up to 40 lbs., and to push fully loaded carts of library materials, as well as bend and stretch to reach high and low shelves
- Satisfactory pre-employment background check
Acceptable Experience and Training - High school diploma or GED required
- Associate degree or two years of college preferred
- Customer service experience preferred
- Public library experience preferred
- Knowledge of Spanish and/or French is helpful
- Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities
The Champaign Public Library offers a comprehensive benefit package to regular full- and part-time employees that includes paid sick leave, vacation, and nine paid holidays each year.
Employees working 29 hours or less are not eligible for health insurance.
Other benefits include health and life insurance, and participation in the Illinois Municipal Retirement Fund pension plan, and access to a variety of other programs, such as dental and vision insurance, Employee Assistance Program, and deferred compensation plans.
01
Are you a current or previous Champaign Public Library volunteer or practicum student?
02
Do you have any relatives who work for the Champaign Public Library?
03
If you have relatives who work for the Champaign Public Library, please share their name. (The answer box will allow you to enter 12 lines of text.)
04
What is your highest level of education?
- Less than high school
- High school diploma or GED
- Some college
- College degree or higher
05
Are you available to work a flexible schedule that includes daytime, evening and weekend hours?
06
Please indicate how many years of experience you have providing excellent customer service.
- 1-2 years
- 3-4 years
- 5 or more years
- None
07
Please tell us about your customer service experience. (The answer box will allow you to enter 12 lines of text.)
08
How many years of experience do you have working in a public library?
- 1-2 years
- 3-4 years
- 5 or more years
- None
09
If you have public library experience, please describe the kind of work that you did. (The answer box will allow you to enter 12 lines of text.)
10
Please describe how your skills, experience, and interests prepare you to be the best candidate for this position at the Champaign Public Library. (The answer box will allow you to enter 12 lines of text.)
11
I understand that I am required to submit with this application the names and contact information of three professional references. If you have not included this information in your application profile, please return to your application and complete this requirement.
- I have included the names of three references in my application
Required Question
Job Tags
Hourly pay, Full time, Work at office, Flexible hours, Afternoon shift,