IT Helpdesk Technician Job at Hire IT People Inc, Trenton, NJ

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  • Hire IT People Inc
  • Trenton, NJ

Job Description

Job Description

Job Description

Job Title: NJAOC SCCO Help Desk - Hybrid

Primary Skills: Help Desk, Data entry, email-Outlook, experience working with 'upset' users, MS Excel, Word & Visio, Windows 10, Microsoft Windows Server, Active Directory, & Office 365.

Location: Trenton, NJ (Local candidates preferred for onsite work.)

Work Arrangement: Hybrid: Shift needed is: Monday-Friday 8:30 am - 4:30 pm. There will be two weekday remote days.

NOTE: The first few weeks will be all onsite for training.

Start details: 6/30/2025 or two weeks after hiring.

Duration: 9/06/32025 (may be extended)

Interviews: Web cam interview only.

 

JOB DESCRIPTION

Help Desk Coordinator will assist customers with application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Position is a hybrid model. Shift needed is: Monday-Friday 8:30 am - 4:30 pm. There will be two weekday remote days. The first few weeks will be all onsite for training.

 

Note:  35- hour work week .

All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study – preferred.
Training on the AOC procedures and system will be provided.

Required Skills
- Experience in IT or related field. Required. 3 + yrs.
- Education: 2-year college degree or equivalent technical study. Highly desired.
- Certifications:
- Excellent communication skills, both orally and in writing. Required.
- Data Entry. Required. 3 + yrs.
- Experience using email (Outlook). Required. 2 yrs.
- Experience working in a position requiring calm demeanor when dealing with upset users. Required. 2 yrs.
- Experience with MS Excel. Highly desired. 1 + yr.
- Experience with MS Word. Highly desired. 1 + yr.
- Experience with MS Visio. Highly desired. 1 + yr.
- Microsoft Windows 10. Highly desired.
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided. Highly desired.

Education: 
Bachelor's degree in information Technology or related field or equivalent experience required.

  Company Description

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

Company Description

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.\r\n\r\nWe serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\r\nOur candidate network includes thousands in our database and targeted networks including top social sites\r\nWe gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r\n\r\nOur cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\r\nWe can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

Job Tags

Full time, Work at office, Local area, Shift work, Weekday work, Monday to Friday,

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