Job Description

Divisional Sales Manager – Pandora As the flagship of Pandora’s North America retail strategy, the Divisional Sales Manager (DSM) is responsible for driving revenue and sales performance across all physical channels of distribution within the region. The DSM partners with the Divisional Sales Director to set and execute sales and KPI goals for owned stores, wholesale accounts, and franchise locations. About the Team The DSM reports to the Divisional Sales Director and manages the relationship with wholesale partners and the Store Managers of Pandora’s owned and operated concept stores. The role is a customer‑centric, revenue‑focused leadership position that requires a hands‑on, field‑present management style. Responsibilities Deliver sales performance against forecast and targets by executing business plans and sales strategies within the region. Identify trends, wins and opportunities to develop business plans and sales strategies that drive revenue growth and profitability of the area. Partner with the Divisional Sales Director to set sales and KPI goals for owned channels within the region. Set KPI goals, budgets, objectives, and marketing plans for each multi‑brand and franchise store, communicating with owners. Review store financial reports and analyze key performance indicators (sales, traffic, etc.) to coach and improve performance. Coach and support Store Managers, account owners and franchise owners on talent management, inventory management, brand standards and operational standards. Ensure compliance in key operating issues (audits, loss prevention, policy, procedures); train Store Managers to improve productivity and reduce shrink. Prepare and conduct performance appraisals and evaluations for O&O Store Managers; recognize performance gaps and coach to take appropriate action. Proactively recruit, develop and retain Store Managers and store leadership as needed. Lead the rollout of company initiatives and product launches, consistently monitoring progress and providing ongoing coaching to ensure success. Determine the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores. Analyze and optimize the sell‑in and sell‑out performance of multi‑brand and franchise stores. Monitor and help manage inventory levels at each wholesale / franchise account to optimize sell‑in and sell‑out. Prospect for new multi‑brand opportunities for continuous growth and development of the region. Optimize multi‑brand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain the best mix of accounts and maximize sales potential of the region. Monitor and respond as needed to customer experience surveys for owned and franchise stores. Travel to all points of distribution within the region to build relationships and gain a field presence. Develop and foster relationships with wholesale retailers and key accounts within the region. Build key cross‑functional relationships, communicating relevant business information to support ongoing field needs. Control expenses within the region to meet budget guidelines. Maintain accurate reporting on regional performance – forecast and report on sales performance on a regular cadence. Define and role‑model target behaviors for the sales organization in collaboration with the wider leadership team. Qualifications Bachelor’s degree in Business, Marketing, or related field, or equivalent working experience. 8+ years of multi‑store leadership experience. Retail and wholesale experience. Geographically located in division or willing to relocate to division. Value‑based leadership skills with a proven ability to coach and develop talent. Entrepreneurial and strategic thinker with planning and execution capabilities to grow the business in the short and long term. Self‑motivated and driven toward achievement of goals. Proven track record of increasing sales and store profitability. Ability to build relationships, manage key stakeholder relationships and influence others internally and externally. Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds. Solution oriented and demonstrated ability to overcome challenges. Strong understanding of inventory management to maximize business potential. Comfortable with ambiguity and working “in the grey.” Strong business acumen and analytical capabilities. Experience working with key performance indicators and metrics, with an understanding of the behaviours that drive performance metrics. Ability to adapt to changing priorities and lead change management initiatives throughout the organization. Thrives in a fast‑paced, complex organization. Travel Up to 80% based on geography. Salary Range 91 k to 110 k. Benefits Base salary and bonus; 401(k) plan. Medical, Dental, Vision, Short and Long Term Disability, Basic Life and AD&D; anniversary gift cards; recognition program and product discounts. Paid time off: vacation, personal, sick, birthday, celebration days and paid holidays; PTO package. Learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement and more. Location Puerto Rico. #J-18808-Ljbffr Pandora A/S

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