Deskside Support Technician Job at Sharp Brains, Charleston, SC

YzRuRkwrYWc4V1JnUUJxSlBzVjE3UzJuZ0E9PQ==
  • Sharp Brains
  • Charleston, SC

Job Description

Job Description

THIS IS BACKFILL SUPPORT || FREELANCE ROLE

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Freelance,

Similar Jobs

Express Employment Professionals of Round Rock, TX

Safety Coordinator Job at Express Employment Professionals of Round Rock, TX

&##129466; Site Safety Coordinator / Management | Taylor, TX Samsung Construction Project New Building A major construction project in Taylor, TX is seeking a Site Safety Coordinator/Management professional to support safety operations at the new Samsung building... 

NextGenPros Inc

UX Researcher cum Designer Job at NextGenPros Inc

 ...Title: UX Researcher cum Designer Location: New York, NY/ Dallas, TX Duration: 6 Months Job Description: Research Own end-to-end research function for the pod: Plan, design and conduct qualitative and quantitative research (discovery, usability testing,... 

MSI

Sales Director Job at MSI

 ...Summary: The National Sales & Marketing Sales Director is responsible for collaborating and working with MSIs field sales teams to...  ...Teams to perpetuate the strategies and fundamentals to grow MSIs floor, wall and hardscape categories across multiple sales channels driving... 

At Home Healthcare

Physical Therapist, PT Job at At Home Healthcare

Job Description We are hiring a Physical Therapist. \n Evaluates the patient's functional status, status of all body systems as required for CMS documentation, and physical therapy needs. Consults with the physician in the development of the therapy plan of care...

Equinox

Personal Trainer, Bethesda Job at Equinox

 ...club employees Complimentary Club membership Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop This job description is intended to describe the general requirements for the position. It is not a complete...