Customer Service Representative - Logistics / Freight Forwarder Job at PrideStaff, Miami, FL

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  • PrideStaff
  • Miami, FL

Job Description

Customer Service Representative - Logistics / Freight Forwarder

? Location: Miami, FL
? Employment Type: Full-Time

About the Role:
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our Miami logistics team. The ideal candidate will handle daily communication with clients, coordinate shipments, and ensure smooth cargo movement with carriers, warehouses, and internal departments.

Responsibilities:
• Serve as the main point of contact for customer inquiries and shipment updates
• Coordinate import/export shipments with carriers, truckers, and overseas agents
• Prepare and review shipping documentation (BOL, invoices, packing lists, etc.)
• Track and trace shipments to ensure on-time delivery
• Resolve service issues or delays promptly and professionally
• Maintain accurate records in the company's logistics system
• Support the operations team with administrative and customer service tasks

Qualifications:
  • 1+ year experience in Administrative or Customer Service role.
  • Freight forwarding, logistics, or transportation experience is a PLUS
  • Strong communication and problem-solving skills
  • Proficiency in MS Office and basic logistics systems
  • Ability to multitask in a fast-paced environment
  • Bilingual English/Spanish preferred
Benefits :
• Competitive pay
• Health insurance options
• Paid time off and holidays
• Career growth opportunities within the logistics industry
Compensation / Pay Rate (Up to): $20.00 - $21.00 Per Hour

Job Tags

Hourly pay, Full time, Overseas,

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