Job Description

Job Overview

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value, and celebration. Macy's is also known for giving back to our communities. Now is an exciting time to join Macy's. The face of retail is changing, and change requires innovation.

We're bringing the magic of Macy's to the exciting world of foodservice and changing the way our customers experience shopping. From full-service restaurants to fast-casual options, we pride ourselves on giving our customers a chance to relax, refuel, and enjoy. The secret ingredient to our success is our team of skilled culinary workers who are passionate about food. We offer great job opportunities in restaurant management, culinary arts, food sales, and in-store Starbucks locations. Every role is different, so you're sure to find something delicious!

Job Overview

The Restaurant Supervisor supports the Restaurant Manager in running an efficient, professional, safe, and profitable food operation while providing caring hospitality and food and beverage products.

Essential Functions

• Follows and ensure team follows Food Division Standards and Best Practices
• Responsible for daily operations
• Accountable for sales, expenses, and bottom-line profits
• Ensure team prepares and presents products following Food Division standards
• Monitor food quality by completing A.M. and P.M. Line Checks
• Effectively deal with multiple customers and communicate customer requests or concerns to other associates and manager on duty
• Support a strong working relationship with store management
• Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction
• Maintain role model standards in grooming, professional appearance, and communications
• Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy
• Complete scheduling and weekly payroll to maximize associate productivity, labor cost control, and customer satisfaction
• Utilize forecasts, daily sales reports, and weekly food cost and payroll reports to ensure monthly profit/loss goals are met
• Assist in preparation and production of all menu items
• Assist in ordering and receiving food, beverage, dry, and paper goods based budget and needs of the business
• Completes timely payment of invoices according to vendor contracts and Food Division Best Practices
• Responsible for food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained
• Perform other duties as needed

Qualifications and Competencies

• High School Diploma or equivalent required
• 1-2 years direct experience
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements You Will Perform

• This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, and stooping. Involves close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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