Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for providing quality patient care, utilizing telephone/communication etiquette, customer service and clinical skills to assist patients with their medical requests/concerns. Ensures appropriate standards of care are implemented in compliance with all state and federal regulations, standards of practice, corporate policies, and procedures. Promotes collaboration with internal and external team members. Works cooperatively with all members of the Urgent Care team to support the vision of the Patient Centered Medical Home, by achieving a positive balance of healthcare, cost outcomes and patient satisfaction on specific teams.

Schedule : Open 7 days a week, 7AM 7PM. Four 10-hour shifts. The supervisor will determine schedule.

Location :2704 N Tenaya Way, Las Vegas, NV

Primary Responsibilities:

• Compliance with customer service standards to address all patient care items regarding their Urgent Care visit via tasking, fax, email, and telephone; resolve complex issues, rarely deferring to the Patient Care Coordinator for both incoming and outgoing calls
• Assist patients with appointment questions, medication questions, lab results and lab orders per SMA protocol through telephonic support
• Follow standard SMA protocols, processes, and policies to include but not limited to the following: Medication, Lab orders, Preventative Services and Disease/Condition Case Management
• Documents all calls and actions taken according to department protocol (6 Rs - Right MRN, Right Patient, Right Provider, Right Location, Right reason, and Right appointment)
• Ability to direct written messages (tasks) to the clinic providers to resolve patient issues post Urgent Care visit
• Management of medical records request and the upload into EMR
• Management of all EMR tasks to include, but not limited to, prescription questions and refills, billing or charge questions and referral related tasks
• Responsible for compliance with requirements such as MyLearning courses as assigned and annual competencies
• Other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

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